Esphera App
Last updated: 12/2025
Esphera Capital (“Esphera”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Esphera mobile application (the “App”). By using the App, you consent to the practices described in this Privacy Policy.
We may collect the following categories of information:
This includes information you provide directly in the App:
External account details (with your authorization)
Requests for transfers, travel or purchase notes, and other operational instructions
Documents or information uploaded by you
To provide the App’s core features, we collect and display:
Portfolio balances
Asset class allocations
Holdings and security details
Performance metrics
Activity history (dividends, interest credits, tax withholdings, wires, and similar)
This information is obtained through authorized integrations with custodians and service providers such as Masttro.
Collected through your use of login and verification features:
Device identifiers
Login credentials
Biometric authentication tokens (Face ID or similar, where available)
We do not store your biometric data; the device’s secure system manages it.
Automatically collected when interacting with the App:
Device type and operating system
App version
Log data, analytics, and crash reports
We use your information to:
Present accurate and up to date portfolio information
Process your requests, including wire transfers, account openings, and other operational instructions
Provide reporting and consolidations of external accounts
Improve App performance, security, and user experience
Respond to customer support inquiries
Comply with legal and regulatory obligations
We do not sell or rent your personal information.
We may share your information only as necessary:
Trusted third parties that support the App, such as:
Data aggregation platforms
Custodians and banks
Cloud hosting providers (e.g., AWS)
Identity and authentication services (e.g., Cognito)
These providers are bound by confidentiality obligations.
We may disclose information to:
Comply with applicable laws or requests from regulatory authorities
Protect the rights, property, or safety of Esphera or its clients
Certain actions in the App (such as a wire request) may require sending documentation to you or designated parties, including via email, or other channels you authorize.
We use industry standard technical and organizational measures to safeguard your information, including:
Encryption in transit and at rest
Secure authentication protocols
Strict access controls
Monitoring and audits
While we take reasonable steps to protect your information, no system can guarantee absolute security.
We retain your information for as long as necessary to:
Provide the App services
Meet regulatory recordkeeping requirements
Resolve disputes or enforce agreements
The Esphera Capital mobile application does not provide cryptocurrency exchange, trading, swapping, or brokerage services.
Users cannot execute any form of purchase, sale, transfer, swap, withdrawal, or deposit of cryptocurrency or digital assets through this application.
All investment transactions, including any potential trading or exchange services, are executed offline through Esphera Capital’s licensed financial services platform or advisors, and not through this mobile app.
This app is strictly a portfolio reporting and account overview tool for existing Esphera Capital clients.
Depending on your jurisdiction, you may have rights such as:
Accessing your personal information
Requesting corrections
Requesting deletion where legally permissible
Withdrawing consents previously granted
To exercise these rights, contact us at: apprequests@espheracapital.com
When you link external accounts through the App, you authorize Esphera to access and display data from those accounts. You may revoke these permissions at any time.
The App does not conduct transactions on external accounts without your explicit and documented authorization.
Your information may be processed in jurisdictions where our service providers operate. These jurisdictions may have different data protection standards. We take measures to ensure your data remains protected.
The App is not intended for individuals under 18. We do not knowingly collect information from minors.
We may update this Privacy Policy periodically. Changes become effective when posted in the App. Continued use constitutes acceptance.
For questions about this Privacy Policy or your personal information, contact us at:
apprequests@espheracapital.com
1441 Brickell Avenue, Suite 1700, Miami, FL 33131
+1 786 801 2331